Parts & Service Department

In many businesses and even with some laundry equipment companies unanswered phone calls and unreturned voice mails for parts and service are the norm giving a confirmation that full service is out and self serve is in once the sale has been made, but that is not the case with T&L Equipment.

Because T&L Equipment is held to high standards as an authorized distributor of the laundry equipment we offer our customers, we maintain a large parts inventory and a close relationship with the manufacture.  As a result, we are able to offer same day shipping on over 90% of the orders we receive from our customers.  Same day shipping on stock items is standard practice for us on orders placed by 1 pm.

And your calls won't go unanswered and unreturned because when you call in or even come by, our parts and service manager is always on hand to give you prompt, personal and professional attention.  Danny Philemon has been with T&L Equipment since January of 1989 and combined with his previous experience in the textile equipment industry he possesses a wealth of information and understanding concerning equipment parts and service that can only be gained from practical experience.  Being one of T&L Equipment's Laundry Experts, you can count on Danny to provide the right parts the first time saving you time and money. 

Service

You make a large investment in the equipment that is essential to your business and when that equipment requires service, you need qualified factory trained service people.

Because T&L Equipment is held to high standards as an authorized distributor of the laundry equipment we offer our customers, our service people receive factory training with regular updates from factory personnel, have access to factory technical support and technical materials.  They also carry and install only OEM parts rather than cutting corners.  We have experience with and specialize in most major brands of commercial laundry equipment.

Our standards of operation for the service department are to:

• Quickly respond to customer requests in a courteous manner.
• Provide personal response to all calls and questions presented by our customers within 1 business day.
• Maintain communication channels within our operation and with the customer so that customer requests are satisfied rapidly and so that customers are aware of the status of their request.
• Keep service people up to date with new models, product changes and new technology by way of a planned approach to service training.
• Do things right the first time with honest intentions to build trust, goodwill and lasting relationships with our customers.

If you have questions or concerns regarding an existing service call or installation or would like to schedule a service visit, please call or e-Mail us.