Cleanliness is a key component in providing an exceptional customer experience in any retail space, but especially laundromats. Customers have become very particular about where they spend their money and they want a clean and pleasant environment and experience.
For customers of laundromats who come to clean their items, a clean environment is even more important. Are you searching for Dexter dealers in Greensboro, NC? We hope you'll consider working with a Continental and Speed Queen dealer instead! Call T & L today! You'll love our friendly service, unbeatable expertise, and affordable pricing.
Why A Clean Laundromat Is Key
There are simple things that can be done to keep your laundromat clean and successful. It’s not about hiring a cleaning crew, needing extra hours, or having an extra person on hand to focus on cleaning tasks. It’s about getting into the habit of a cleaning schedule and doing things on a regular basis instead of leaving it until the environment is in complete disarray and the to do’s have piled up. If you have time to wonder what should be done, you have time to clean.
The entrance to the laundromat is the customer’s first look in and will give them an idea of what they will find inside. Make it a pleasant reception with streak free windows and doors and no litter on the ground outside. First impressions are everything and they can be key to bringing in new customers, and keeping current ones.
The next thing customers will notice are the floors in a facility. A facility’s appearance rating can drop up to 75 percent if the floor isn’t up to customer’s standards. Having a daily routine of sweeping and mopping to help clear away both surface dirt and other grime will prevent the floor’s finish from darkening or yellowing.
Counters and other surfaces with fingerprints and smudges are not customer friendly. Neither is clutter. Counters and checkout areas should be cleaned frequently because they are being touched constantly. Per a retail consumer study conducted by M/A/R/C Research and National In-Store, 14 percent of consumers said they would stop visiting a store that was not as clean as they would like. Twenty-nine percent of consumers said they would continue visiting a dirty store, but only if absolutely necessary.
Multipurpose products from reliable manufacturers can be convenient for cutting down on cleaning time and the number of products needed. Multipurpose products also help save time by reducing the complexity of the job, making inventory management simpler, and training staff easier. Finding a multipurpose cleaner that can be used to wipe down counters and the outside of the machines in the laundromat will not only save time, but it can make the list of to do’s shorter by allowing you to combine tasks.
Another area that can greatly impact the overall impression of any business is the bathroom. In P&G Professional’s 2013 Cleaning Industry Insights survey, bathrooms ranked as not only the most central area to clean (30 percent), but also viewed as the most difficult to clean (52 percent). The result of an effective restroom cleaning program should be to remove all dirt and grime that accumulates and provides a breeding ground for bacteria, and not just the visible soils. Soils that are not seen can harbor bacteria and cause smells within a facility. Keeping restrooms clean so they meet customer expectations means no visible graffiti, empty trash cans with fresh liners, paper products properly stocked, no odors, surfaces are free of noticeable soils, mirrors and other finishes are spot-free and shining, no stains or discolorations anywhere, no litter, and floors are free of soil build up or any moisture.
It’s important to have a schedule or protocols in place describing how and when to clean each area of a store so it is consistently clean. Setting up a recognition or a reward system for employees can help keep everyone motivated to maintain cleaning standards and schedules.
Customers will not only appreciate a clean environment, they will also keep returning to it.
We're Not Dexter Dealers in Greensboro, NC, But We Do Have Continental And Speed Queen!
We can help you if you are considering buying a laundromat. Not only can we help with equipment purchases and installation, but we can also help with financing. We're not Maytag or Dexter dealers in Greensboro, NC. However, we have 40 years of experience helping people with their Continental and Speed Queen commercial laundry equipment needs. Let us help you make the right decision when choosing vended washers and commercial dryers in Greensboro, NC. Call us today to learn more about how we can help you start your business.
