Staffing your laundromat is key to the success of your business. The attendant of your laundromat is often the only person many customers will associate with your business. Having someone who is customer service minded, detail oriented and efficient is important. Having the latest energy star rated equipment in your facility helps too!
Ask your T & L sales representative about upgrading your equipment today and see how our service plans can keep your machines spinning along. Even though we're not Dexter dealers in Charleston, SC, we do carry an extensive line of Speed Queen and Continental.
How To Hire, Train, and Retain Staff
Finding the right employee is difficult for many business owners. A majority of business owners utilize the internet to find people to work in their businesses. This is an easy option, especially if you are new to the area or if you are looking for specific credentials. You need staff who are friendly, helpful and represent your business in a way that will make you proud. Finding someone who is the right fit will make for a happier customers and will hopefully mean a long term employee for you.
But where to start? Asking current employees is a great way to find a potential attendant. This might scare you at first but most people are more likely to know people in the same industry. Another way to get the word out there is asking customers. Place a “help wanted “ sign in the window and take applications. The wonderful thing about this is that chances are the person who applied already knows your laundromat and how it works and is already loyal to the business since they have been choosing to use your facilities.
Having a one on one interview with a potential attendant is extremely important. See if they show up on time for an interview, if they maintain good eye contact and how friendly they are during the interview process. This will be invaluable when you have to make a decision on who to hire.
Now that you have a great attendant hired, your job as business owner does not stop there. An employee is only as good as their training. By having thorough training you make sure the attendant upholds the standards you require in your day to day business and also help you to hold them responsible for their tasks. Make sure you have handbooks and shift lists for employees to fill out so you can see that they are doing what they are supposed to. If they need retraining on anything you will be able to pick it up faster. Having handbooks there will help your employees feel more confident because they can go back and look at things they might have forgotten during initial training.
Not only do they need to be friendly and helpful to your customers but they also need to know how everything works in the laundromat and what to do if there is a crisis. They will be helping people work machines that not everyone works with so they need to be trained on the proper ways of how to use them. If your laundromat has wash and fold services you need to make sure the attendant knows how to sort and fold laundry up to your standards and how to look for specifications on laundry and how they should be washed.
Make sure you stress the importance of having a clean laundromat since this will be a large part of the attendant's day to day work. It also benefits you as a business owner to have a clean business where clients will see that the attendant is actively keeping it clean and they can feel comfortable knowing their space is well taken care of.
Add peace of mind for you and your new attendant by using our equipment servicing services for those repair needs. For hiring and training tips, be sure to check out our next post.
Stop Searching For Dexter Dealers in Charleston, SC. Call T & L for Speed Queen and Continental!
Do you want to update your laundry facilities with new equipment, or buy new equipment for your small business? Thinking about using Dexter dealers in Charleston, SC? Why not use Speed Queen and Continental dealers instead? T & L has over 4 decades of experience as the most trusted Speed Queen and Continental dealers in Charleston, SC. Let us help with your plans so that you can choose the right commercial washers and dryers for your business’ needs. We serve industries such as healthcare, hospitality, correctional facilities, fire departments, fitness centers, hair salons and food service as well as laundromat owners. Call us at T & L Laundry Equipment today to buy an industrial washer or commercial dryer in Charleston, SC that you can depend on.
