Every business owner wants happy customers. The key to happy customers begins with your staff and continues through the connections you make with your customers and the way you serve their needs. Whether you are opening your first laundromat or expanding your franchise, there is never a wrong time to review your customers' experience in your business. Now more than ever, word of mouth can make or break a business. Want to know how others see your business? A quick Google search can bring you Yelp and Google reviews that will help you take the temperature of your customers. Here are some of the best ways you can improve customer service in your vended laundry business. Need affordable laundromat equipment in Charlotte, NC? Call T & L!
- Be Available to Your Customers - Becoming the face of your business is important. Your customers want to see you at events, on social media and even behind the counter. Customers are more loyal to business owners they know and have a personal relationship with than those who are absent or elusive. Make it a point to connect with your customers regularly and encourage your staff to get to know the regular patrons and call them by name.
- Build Your Team Well - Choosing the right people to run your laundromat day in and day out is crucial for the success of your business and your customers' satisfaction. Emphasize from the beginning that your focus is on customer service. Make sure that an employee is always available to your customers. Even the smallest problem can be blown out of proportion by an angry customer who cannot find someone to help them. These are the situations that turn into negative Yelp reviews or haunt your business on Google.
- Maintain Your Integrity - In business, your word is your bond. If you promise something to the customer be sure that you are able to and prepared to deliver it. Under promise and over deliver. Whether it's finishing their wash, dry, fold service sooner than they expected or delivering an important left behind item to the customer, these things add up and build your reputation in the community. Keep your prices fair, reward your loyal customers, and follow up after a problem has occurred. A sincere and heartfelt apology is often all it takes to help restore a customer's faith in your business.
- Ask for Feedback - Give your customers the opportunity to tell you how you're doing. Take their feedback to heart and look at where your customers feel your business is lacking. Though it is not always easy to hear when a customer is dissatisfied or your staff or business model has fallen short, this feedback is crucial to helping you grow and better your business. Be sure to have a plan in place to thank your customers for this valuable information.
The Most Affordable Laundromat Equipment in Charlotte, NC
Customer service is at the heart of everything we do here at T & L Laundry Equipment. For more than 40 years we have provided the area's best selection and service to the vended and commercial laundry industry. We take great pride in being product knowledge leaders offering onsite evaluations, in-house financing, and providing exceptional warranty service to our customers. That's why you can count on us when you need to buy laundromat equipment in Charlotte, NC. Come by our showroom or call for your free onsite assessments and see why T & L customers are the happiest customers in the vended and commercial laundry business in North Carolina.
