Welcome back to our continuing series on marketing trends in 2019 that can help your laundromat grow. In our previous post, we examined numerous ways for you to build your vended laundry business through using mobile technology, chatbots, and video. Learn more about these marketing techniques here. Chatbots, mobile technology, and video aren't the only marketing trends in 2019 you should pay attention to. When you need to buy a commercial washer in Asheville NC, make the right choice by calling T & L! We will save you lots of time and even more money!
Customer Reviews
Recent surveys show that 97% of people say that customer reviews play a crucial role in their decision to choose a particular business. The influence of these reviews doesn't stop there. Nearly 92% of consumers hesitate to use a company or patronize a business that doesn't have any reviews. Getting your customers to leave reviews about your business can take some prodding. Many companies find that incentivizing their patrons to leave a review about their experience can help bring in more new business. Being attentive to your customers' needs and providing excellent customer service can help ensure that these reviews will be positive and helpful for new customers looking for a laundromat. Don't forget to add credibility to your business' reviews by responding to them in a brief but professional way.
Up to Date Social Media
Your business should have a Facebook page and other social media accounts where the customers can find information about what's happening in your business, see photos of your laundromat, and find reviews. Keeping these accounts up to date is essential. Customers want to see that your business is making regular posts, sharing photos, and live videos.
E-Newsletters
Keeping in touch with your customers is essential. Collecting their email address and letting it sit in your CRM unused doesn't make much sense. Instead, 2019 is a great time to develop and implement a monthly e-newsletter for your customers. A brief mailing that contains important news, monthly specials, and information about your business can help customers be informed about what to expect. These mailings can become especially important if you have maintenance scheduled or a remodel planned for your business this year.
Best Prices on Commercial Washer in Asheville NC
T & L Laundry Equipment is passionate about the laundry industry. For the last 40 years, we have worked hard to help laundromat owners and commercial laundry companies stay ahead of their competition by providing exceptional service, a wide variety of products, and giving personalized attention to each sale and project. We know your business is unique and our team strives to give your needs the time and attention they deserve.
Call or come by the showroom today and to buy a commercial washer in Asheville NC from Speed Queen and Continental. We invite you to learn more about how our team of laundry experts can help you make 2019 your most profitable year yet!
