Welcome back to our continuing series on new year's resolutions for laundromat owners. In our previous post, we highlighted ways that laundromat owners can evaluate what they did well in 2018 and what changes they need to make in order to make 2019 a success. We also examined why thanking customers and engaging with them on your social media platforms makes a big difference in the way your customers feel and talk about your laundromat. Need even more resolutions for your laundry in 2019? You're in luck! Do you need to buy coin operated laundry equipment in Asheville? T & L Laundry Equipment can help you. Call us today to learn how we can save you money!
Freshen Up Your Website
Customers don't want to see the same content over and over on your website. Update your home page with a few new photos, add some new material, and consider enabling a chat feature so that your customers can get their questions answered quickly by one of your staff members. Also, ensure that your current webpage is mobile friendly. Research shows that more than 90% of web searches happen on tablets and smartphones. If your website isn't currently mobile friendly, spending some money on a redesign in 2019 may be a wise investment.
Claim Your Business Listings
Did you know that customers can leave reviews online for your business without you knowing about it? If you haven't claimed your business listing on popular review sites like Yelp! or on neighborhood recommendation sites like Nextdoor you could be missing out on the chance to be a part of the conversation that's happening online about your laundromat. Spend some time in 2019 creating accounts for these sites and updating your business' listings with correct information, photos, and review responses. Knowing what is being said about your business can help you identify issues with your laundromat and improve your customers' experience.
Build Your Online Reputation
Every week you have hundreds of customers that come in and out of your laundromat. Each one has an opinion about the service they received and an overall impression of your laundromat. Ask for their feedback and get reviews on Google, Yelp!, and Nextdoor by offering a coupon for their next visit. Building a positive reputation online can help you stand out from your competition. Train your staff members on how to ask for this feedback and encourage customers to really tell your team about their experience. Many laundromat owners find out through reviews that their laundromat isn't as clean as they thought it was or that their staff isn't as responsive as they should be. Online reviews are helpful to potential customers and owners.
Affordable Coin Operated Laundry Equipment in Asheville
Make 2019 your most profitable year yet with help from the laundry experts at T & L Laundry Equipment. For more than 40 years we've been helping vended laundry owners build successful businesses through consultations onsite, equipment overhauls, and prompt maintenance services. If you need to buy buy coin operated laundry equipment in Asheville, call or come by the showroom today to see how our industry expertise, in-house financing, and knowledgeable staff can help you find success in 2019.
Join us next time for the conclusion of our series on resolutions that smart vended laundry owners can make in 2019!
