Business owners know that happy customers are key to the success of your business. Listening to your customers’s complaints may not be your favorite thing to do, but it can certainly provide you with excellent feedback for your business. These complaints bring you the opportunity to transform areas of your business that may be lacking. If your customers are complaining about the equipment in your facility it may be time to call T & L Laundry Equipment and upgrade your washers and dryers. We also offer a wide variety of seating options as well as ergonomically designed folding tables, laundry carts and bill changers.
Even though we're not Electrolux dealers in Greensboro, NC, we do offer lots of Speed Queen and Continental options. Our experienced staff has over 40 years in the coin-op laundry industry, give us a call today and put our team to work for you.
The Biggest Customer Complaints
When customers take to social media or the internet to review your business you can’t hide from their opinions. A good laundromat owner will address their concerns and ensure that their customers are feeling heard. Need help tackling those tough reviews? See our previous post on this subject for tips and tricks to take the stress out of those bad reviews.
One of the most common complaints that customers have about laundromats is that many of the facilities are still coin-operated only. Few people today carry cash, let alone large amounts of change. If your machines are only accepting cash and coins, chances are that your customers who need to utilize their credit or debit cards to do their laundry may go to another facility where they can just swipe their card. This means it may be time to upgrade your equipment. If your budget won’t allow for a big equipment upgrade right now, consider installing a change machine that will accept debit and credit cards. Ask your T & L sales representative about your coin machine options and about our in-house financing.
Another common complaint from laundromat customers is out of order equipment. As a laundromat owner, you know that machine upkeep can be expensive, but it can also cost you when your machines are out of service. One of the ways T & L can help you keep your equipment in top condition is through our scheduled maintenance program. Having your machines serviced regularly helps identify small problems before they become larger issues. Also, having a regular schedule for your employees to clean and visually inspect your equipment can help identify when something is going wrong. Work with your staff to create a checklist that will help them know what to look for as they make their daily rounds.
Atmosphere is so important to running a successful business. While your customers are there for a specific purpose, to wash, dry and fold, this does not mean that they don’t want to feel comfortable while they do it. It all starts with location. Choosing the location for your laundromat is important. Is there plenty of parking? Is it easy to see from the street? See our previous post on choosing a location for your laundromat. The interior of your laundromat is important as well. Comfortable seating, clean restrooms and conveniences, like vending machines, Wi-Fi, and cable TV, will make your customers feel at home while they wait for their clothes. Lastly, customers appreciate attendants on duty. A survey conducted by Planet Laundry News showed that customers felt that those facilities that had an attendant on duty were better run, cleaner and that they would be more likely to visit them again.
Making changes in your business to serve your customers better will help ensure your long-term success. Ready to upgrade your equipment? Need more ideas on how to improve your customers experience? Keep reading to learn more.
Affordable Alternative Electrolux Dealers in Greensboro, NC
If you need an alternative to Electrolux dealers in Greensboro, NC, give our Speed Queen and Continental vended equipment dealer a try. T & L has been in operation for 40 years, and we've worked hard to offer the best machines for the best prices. The benefits you’ll gain from trusting our industrial washers and dryers are incomparable. Our products offer the following advantages:
- Easy to install and use
- Saves washing and drying time
- Saves money
- Saves energy
- Easy to clean
- Comes in a variety of sizes and capacities
From replacing old units to helping you build a new facility, our years of experience and knowledge can help you make the right choice for your business. Our solutions are customized based on your business’ needs. We strive to provide excellent service and support in the commercial laundry industry. Give us a call today to learn more about the best equipment we have offer.
