Customer loyalty is something that all businesses hope to achieve. Why? Loyal customers won't go anywhere else. They'll come to your laundromat, each and every time, spend money and provide excellent word-of-mouth testimonials that help market your company. Many times we get caught up in targeting new customers but, the fact is, loyal customers will not only be a constant stream of profit but also help you market your business and bring in new customers.
Below, you'll find a few tips that will help you build a loyal customer base. Still searching for commercial Maytag dealers in Charlotte, NC? Stop wasting time and call the best Speed Queen and Continental dealers in North Carolina. Call us today at T & L for big savings.
Building Customer Loyalty
Engage
Did you know that more than 70% of all customers will end their relationship with a business because of poor customer service? That means more than $80 billion in the US is lost due to a bad customer service experience. That's more than $250 per consumer. How can we fix this? First, start engaging with customers. Start a friendly conversation. Ask them how they're doing. Research shows that consumers are looking for a conversation with people when they go into a business. Engaging in a quick chat about the weather or life in general helps ensure your clients are happy and have a good customer service experience.
Making a personal connection will also help you open the door to earn their loyalty. Then, you can have them spread the word about your laundromat on Twitter, Facebook and other places where they can socially speak about their great experience.
Be the Consumer
Not sure what it takes to offer great customer service? Become a consumer in a nearby business. Go in with a mission to find something within the store. Ask the service provider for help and see what happens. Also, try to start a friendly conversation and see how they respond. Hopefully, they will initiate a conversation but if not, starting one first can help you see the difference between good customer service and bad. Take notes during your entire experience. Apply them to your customer service.
Offer Various Payment Methods
In a world where paying with plastic is popular it's a good idea to consider payment options at your business. While you might think everyone will bring in cash to the laundromat that might not be the case. Thankfully, T & L offers state of the art washers and dryers that actually accept credit cards as payment, right on the machine! If you're interested in learning more about this available option be sure to contact us. You'll be surprised at how well this small gesture is excepted. Customers will be happier and also refer friends and family that only pay with credit card as well.
Are you feeling better about building a loyal customer base? We hope so. For more tips, be sure to stay tuned! Our next blog will offer even more ways to build your customer loyalty!
Stop Searching for Maytag Dealers in Charlotte, NC!
Ready to buy new commercial washers and dryers? Do you have an interest in opening a new laundromat location? Let us help with your plans so that you can choose the right commercial washers and dryers for your business’s needs. We serve industries such as healthcare, hospitality, correctional facilities, fire departments, fitness centers, hair salons and food service as well as laundromat owners. We're not Maytag dealers in Charlotte, NC, but we are the top Speed Queen and Continental dealers in North Carolina. So call T & L today and start saving time and money.
