Your laundromat customers rely on your business to provide a valuable service to them each week. While no one enjoys doing their laundry, your laundromat can make this less of a chore with some key conveniences for your customers. Many of these conveniences will be driven by feedback from your customers so collecting this information regularly from them and implementing the small changes they request can help keep your business on par with customer expectations. From adjusting the hours of your store to serve your customers better to making payment easy and cashless, customer convenience is important. We'll be taking a closer look below. If you're searching for the best coin operated washers and dryers NC has to offer, call the experts at T & L. We've got the experience and knowledge to save you time and money.
Why Convenience Is Key for Your Customers
Here are some tips to keep your customers' convenience in mind:
- Cashless Payment Options - As fewer and fewer people carry cash, many laundromats are moving away from the traditional coin operated machines. Instead, laundry owners are opting for cashless payment systems that allow customers to pay with their phone or debit card. Some machines work with phone apps that allow customers to load money onto their app account and have the machines they use debit the account automatically. These phone applications may offer additional features like machine availability tracking and end of cycle notifications.
- Keep Kids Busy - Setting aside a small area of your laundromat for the youngest guests helps their parents or guardians knock out the family laundry chore faster. Whether you have a table stocked with crayons and coloring books or a tv area showing kid friendly movies, adults will appreciate the kids being distracted while they tend to their clothes.
- Adjust Your Hours - If your laundromat isn't open 24 hours a day, you may need to adjust your times. As the seasons change, the hours on your store may need to be adjusted. People are out and about later in the summer than they are in the winter. If you're serving a demographic of young, working professionals or college students, you may find that later hours are more convenient for them. Ask your customers for feedback on the hours of your laundromat and adjust accordingly.
- Clean Is Attractive - Your customers expect your facility to be clean, bright, and staffed with helpful people. For many customers, detergent cups that are crusted with old detergent, unclean restrooms, or dirty dryer drums are make or break experiences. Investing time in the cleanliness of your laundromat will significantly influence your customers' perception of your facility and make them want to come back time and time again.
- Choose High-Quality Equipment - Using less water and energy in your facility is important for your bottom line. Installing up to date equipment from T & L Laundry Equipment by manufacturers like Speed Queen and Continental can help. Your customers will love the convenience of shorter wash cycles and more efficient dryers. With their reputation for reliability and durability, both Continental and Speed Queen will mean fewer out of order signs in your laundromat. Choosing to add planned maintenance programs from T & L Laundry Equipment will help keep your machines running economically and reliably.
Affordable Coin Operated Washers and Dryers NC Sales and Service
Need help planning or designing your new laundromat? Looking for the best coin operated washers and dryers NC has to offer? Trust T & L. We are the top dealers in the state. We also have engineers on staff that are familiar with the design and needs of laundromats. In addition, we have architects that have extensive design experience, plus we offer attention to detail in the planning of your business.
When you combine this with our location finding assistance and evaluation of demographics for the area, you’ll find that we go above and beyond to help you open your business as smoothly as possible. Even more, we strive to analyze the competition, including their equipment and location. Our goal is to make your life easier. For more information or to ask any questions about our in-house financing, please contact T & L today.
