What You Need to Know About a Drop-Off Laundry Service

Commercial Dryer NCWhile adding drop off laundry service to your laundromat's list of services is appealing, there are many things to consider before you add this service. Over the next few weeks, our blogs will cover the ins and outs of drop off service, what you need to know, and what you should consider before advertising this to your customers. While the financial benefit is appealing, there are hidden costs and additional factors to take into consideration. As with anything in your business, having all the facts and weighing the pros and cons before you start is important.

Drop off laundry service adds a whole new level of responsibility for your employees. Ensuring that you have enough staff and the right people in place to make this option viable for your business is key. If staffing is a concern, hold off on introducing this service to your customers. The attention to detail and care that must be taken with customers' items requires your staff to be aware, attentive, and able to provide professional, exceptional customer service. Trusting your staff to adhere to the policies and guidelines that you set forth for your program is important.

Space is another factor to consider. You'll need somewhere to sort dirty clothes, an area to pretreat stains, and a place to store the clean clothes that are ready for pickup. If your facility lacks the space for these activities, you may want to reconsider offering this service to your customers. Also, keep in mind this service will tie up your existing machines. Consider how this will affect your current customer access and whether or not it will cut into your profits.

Doing your homework and knowing what other drop off laundry services charge in your area is important. If you can't be competitive in price, is there an advantage to your location for your customers? Maybe your facility allows you to provide drive up drop off and pickup. If it is close to a major hub for commuters that convenience factor could offset the difference in cost. You need to know your community and whether or not you have the clientele to support a drop off service. If this isn't something your customers are willing to pay for, it would be better for you to consider adding other value added services that would appeal to your community.

Value added services like drop off laundry are an excellent way to expand your reach to new customers and entice existing customers to try something new. Our series will be focused on all the key points you need to consider before adding drop off laundry to your services list. Be sure to check back often for more great information on this topic, industry information, and things that every laundromat owner should know from T & L Laundry Equipment, one of the leaders in the vended laundry business.

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Need help planning or designing your new laundromat? Looking for Speed Queen or Continental dealers in your area? Trust T & L. We have engineers on staff that are familiar with the design and needs of laundromats. In addition, we have architects that have extensive design experience, plus we offer attention to detail in the planning of your business. When you combine this with our location finding assistance and evaluation of demographics for the area, you’ll find that we go above and beyond to help you open your business as smoothly as possible. Even more, we can help you analyze the competition, including their equipment and location. Our goal is to make your business successful. For more information or to ask any questions, contact T & L today.

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