When it comes to attracting customers to your laundromat, it is important to take into consideration the experience that your facility offers. Delivering a consistent and quality experience every time is key to keeping your customers coming back. At T & L Laundry Equipment we have more than 40 years of experience in commercial and vended laundry equipment SC sales and services. We know what it takes to deliver a consistent, quality experience for your customers every visit.
Here are our expert tips for creating your customers' best experience.
Giving Your Customers a Great Experience
- Maintain a Clean Facility - When it comes to making a first impression, a clean laundromat is essential. Customers look closely to see that the trash is emptied, the folding tables are clean, and that the floor in your facility is well maintained. The drums of your machines should be checked regularly for residue, trash, and other items. Regular inspections and cleaning of the restrooms in your facility are essential. Many customers will not return to a business that does not offer clean and well-stocked bathrooms. If you have a children's area in your laundromat, it is important to wipe down the surfaces and toys with antibacterial wipes regularly.
- Keep Your Equipment Running Well - Choosing quality, reliable equipment from brands like Speed Queen and Continental offers your customers a consistent, efficient clean. Your customers don't want to be inconvenienced because you have machines that are out of order. When you partner with T & L, you have the option to choose a planned maintenance agreement to protect your bottom line and keep your machines running without interruption.
- Excellent Customer Service - Whether your laundromat is open 24 hours a day or you have set hours, choosing friendly and helpful staff to attend to your customers is crucial. Your employees should have a clear idea of what to do when there is a problem in your facility and how to keep your laundromat looking its best at all times.
- Offer the Extras - As the number of demands on our time grows, the time we have to do chores diminishes. Many people look for laundromats that offer extras that make their lives easier. Free Wi-Fi in your business allows people to log on and work or catch up on social media with their friends. Wash and fold service caters to busy professionals who don't have the time to wait around for their laundry. Many laundromat owners are getting creative about the combination of businesses that they offer their clientele. See our previous post for some of the most interesting laundromat combinations out there!
- Make Payment Simple - Fewer people carry cash than ever so making your business plastic or touchless payment friendly is crucial. Many of the newer machines have the credit or debit card capabilities already installed on the machine. Some smart machines work with phone apps that allow users to deposit money into their account online, track the status of their laundry on their phone and receive a text message when the load is complete.
Affordable Laundry Equipment SC Services for Your Business
Whether you are opening your first laundromat or expanding your franchise, let the industry experts at T & L Laundry Equipment help you choose the right washers and dryers for your facility. We proudly offer in-house financing and complimentary onsite visits to help you choose the layout of your new laundromat. Call today and schedule your appointment. Come see for yourself why T & L customers are the happiest customers in the vended laundry business!
