When your customers visit your property they bring a lot of items with them. From clothing to phone chargers to car keys - everyone has a lot of "stuff". The problem is that we are also busy and distracted. Whether it's a phone call or running late or the kids - something takes our attention away from the task at hand and things get left behind. Research has shown that most people will return for their lost items, rather than replacing them. Having a well run lost and found on your property can greatly increase your customers' trust in your business and leave them with a favorable impression of your business. The business pros at T & L Laundry Equipment have compiled a list of things you need to know about running a great lost and found in your business. If you're searching for Electrolux dealers NC services, consider Speed Queen. Call T & L for more reasons why switching to Speed Queen can save you money!
Why Lost and Found Is Important
Whether your customer left their underwear in your Speed Queen washing machine or an entire load of clothes in the dryer - you need to try and reunite them. If clothing has been left in the washing machine - dry and fold the clothes. Chances are that their owner will come looking for them and will gladly pay a small fee to have them returned. Researchers found that 42 percent of patrons have left behind clothing, while 13 percent report leaving behind underwear or socks. If your staff is observant enough to know who the items belong to - great! Give the patron a call and advise them you have their items and where they can claim them. However, if you are unsure who the items belong to, bag the items together and create a detailed list of the contents. By creating a detailed list any employee can assist a customer in identifying whether or not the bag of items is theirs.
On average 35 percent of people will return to claim an item even if they are not a regular customer. Chances are that if your business handles their lost item correctly you can gain a customer for life. A shocking 54 percent of people said that they consider lost and found service to be a direct reflection of a business's customer service.
Lost and found items go beyond clothing left in machines. Often the items left behind are not related to laundry at all. When surveyed, 40 percent of people admitted to leaving behind a cell phone charger, tablet charger or laptop cable. Eleven percent of people have left behind their keys or phone and 13 percent of people have left behind their wallets. While it is easy to replace a phone charger or laptop cable, cell phones and wallets are much more difficult and expensive to replace. Extra care should be taken of these items. Keep the cell phone charged so that if the owner calls the phone you can let them know where it is located. Make sure employees know to involve management or the authorities when a wallet is left behind. Identity theft is on the rise so make sure this sensitive item is handled appropriately. Make attempts to contact the owners of these items as soon as they are found on your property.
By providing excellent customer service when it comes to lost and found items you are building trust and customer loyalty to your business. If you want to have a great lost and found service at your laundromat, be sure to check out our next post.
Searching for Electrolux Dealers NC? Consider Speed Queen and Continental First!
If you want to buy equipment for a new facility or replace your old commercial washers and dryers, call T & L Laundry Equipment. We're not Electrolux dealers NC, but we are the top Speed Queen and Continental dealers. We’ve been around for 40 years, so we can give you valuable advice on the best equipment for your laundromat. We know that purchasing industrial dryers and commercial washers in North Carolina is no small investment, so were are here to make it easier. Make the choice to partner with T & L so you can have access to the best commercial laundry equipment on the market.
