Welcome back! We are here to talk more about what it takes to own and operate your very own laundromat. We all know that keeping our customers happy and excited about using our services is key. However, you might not realize what it takes to do this in a wash and dry services setting. It goes above and beyond having great equipment, the perfect location and a clean facility. Below, you'll find a few more ways to keep your customers happy and ready to come back. If you are searching for Speed Queen dealers in Charlotte, NC, feel free to contact T & L.
More Things Your Customers Expect
Customer Service
It's likely your business will have very few employees, if any. That doesn't mean customer service should suffer. Be sure to learn repeat customer's names, ask for reviews of your facility and feel free to reach out to them via social media, email, phone calls and more. Offer incentives to repeat customers. Also, leave comment cards or email surveys out so that you can get an idea of what to improve on!
Extra Services
Having a dry cleaning service, wash-dry-fold or delivery service might be a great addition to your business, depending on your location and customer base. Ask around to see if any of these extra services would help your clients out, should you offer them.
WiFi
A facility without WiFi isn't one that many will flock to. With today's technology, an Internet connection is essential. From reading e-books, shopping online, working from home and even playing games, you want to make the customer happy. Be sure to include free WiFi as part of your business! This is also a great way to say "thanks" to customers for choosing your business!
Entertainment
When people come to a laundromat, they're there for one reason; to wash and dry clothing, bedding, etc. That doesn't mean, however, that they have to sit there bored to tears until they are done. Offering entertainment beyond free WiFi is important. Cable TV, vending machines, free coffee, an arcade game or two and various types of reading materials - magazines and newspapers - will help them kill time between washing and drying cycles.
Wee hope these tips help you keep your clients happy and ready to come back each time they need to wash and dry! If you missed the other blogs in this series, be sure to visit back with them to learn more!
- The First Steps to Owning a Laundromat
- Other Factors to Consider When Buying a Laundromat
- Hiring Laundromat Employees | Contractors vs W2
- Differences Between Contractors and W2 Employees
- Here's What Laundromat Customers Expect
- Here's What It Takes to Own a New Laundromat
- We Can Help You Finance a New Laundromat
Speed Queen Dealers in Charlotte, NC | T & L Equipment Company
Ready to open your very own laundromat? Consider working with T & L for all your laundry equipment needs. Not only do we offer the best washers and dryers on the market, we also offer engineers, in-house, that will work with you to design your very own laundromat.
Our professionals have extensive laundromat planning experience, from location scouting to service evaluation and more. As one of the best Continental and Speed Queen dealers in Charlotte, NC, we can even supply you with high quality machines.
We also go above and beyond to analyze competitor’s machines so that we can ensure you’re buying the best when choosing to work with T & L. Contact us now to start planning and designing your brand new laundromat! Financing is available.
